Mark Jon Aeroll Macariola
Sales & Customer Service Professional | Business Development Expert
Professional Profile
Results-driven sales and customer service professional with proven expertise in connecting with clients, understanding their needs, and delivering tailored solutions. Skilled in appointment setting, administrative management, and building lasting business relationships. Known for efficiency, professionalism, and a customer-first approach that drives measurable results.
Core Competencies
Sales Development
Cold and warm calling expertise with proven ability to build trust and close deals.
Negotiation
Strategic thinking and persuasive communication to reach mutually beneficial agreements.
CRM Proficiency
Expert management of customer relationships and sales tracking systems.
Business Development
Account acquisition, retention, and growth to exceed revenue targets.
Business Development Executive
TELUS International Philippines | Nov 2022 - July 2024
Led fractional business development outsourcing, partnering with specialist teams in talent acquisition, digital marketing, sales development, customer services, and ecommerce. Secured and retained accounts exceeding yearly revenue targets. Utilized strategic calling to build relationships and develop tailored client solutions. Tracked performance metrics to drive continuous improvement.
Appointment Setting & Cold Calling
24AI Contractor | November 2023 - November 2024
1
Communication Excellence
Persuasive and professional communication with strong objection handling skills.
2
Lead Qualification
Expert at identifying and qualifying high-potential prospects for conversion.
3
Organization
Meticulous schedule management and reliable record-keeping for seamless operations.
Content Moderation Specialist
TASKUS | July 2024 - October 2025
Demonstrated exceptional attention to detail and critical thinking in content evaluation. Maintained expertise in community standards and digital policies while professionally handling sensitive material. Applied sound judgment distinguishing compliant from non-compliant content. Developed emotional resilience and adaptability in fast-paced online environment.
Key Achievements
Revenue Growth
Consistently exceeded yearly revenue targets through strategic account development.
Client Retention
Built lasting relationships resulting in high account retention and repeat business.
Performance Tracking
Analyzed metrics to identify improvements and optimize sales processes continuously.
Team Collaboration
Partnered effectively with cross-functional teams to deliver customized client solutions.
Professional Strengths
Customer-Focused
Dedicated to understanding client needs and delivering solutions that exceed expectations.
Detail-Oriented
Meticulous attention to accuracy and quality in all professional interactions and documentation.
Adaptable
Flexible and resilient in dynamic environments, quickly adjusting to new challenges and opportunities.
Reliable
Consistent performer who delivers on commitments and maintains professional standards.
Location & Contact
Ready to Connect
Bring your sales and business development challenges to someone who understands the market, values client relationships, and delivers results. Let's discuss how I can contribute to your team's success.